Kena Mobile has increased the browsing speed on TIM 4G network up to 60 Mbps for yours Kena offers 9.99 and Kena 12.99 for new customers. However, there are other offers proposed with the new maximum speed of 60 Mbps instead of 30 Mbps.
Since yesterday, April 7, 2021, the maximum speed of the Kena 9.99 and Kena 12.99 offers has in fact been increased from the initial 30 Mbps to 60 Mbps in download, again on the TIM 4G network, as also indicated in the updated website of the second brand by TIM.
All new Kena Mobile customers who decide to activate one of these offers will therefore be able to enjoy browsing at a higher speed, while the upload remains up to 30 Mbps.
However, the increase in download speed with Kena Mobile is not limited only to these two offers, as the operator is also offering personalized offers for existing customers Kena which already present the update of the surfing speed in download.
Kena Mobile and the Change Offer with a download speed of 60 Mbps
In fact, according to some testimonies, some already Kena Mobile customers are offered in this period other tariff offers with bundles and customized costs, again with the new maximum download speed of 60 Mbps.
This is the case, for example, with the offer Kena per te 70 Plus e Kena per te 100 Plus.
The offer Kena per te 70 Plus comes with a monthly bundle consisting of unlimited minutes to all national fixed and mobile numbers, Unlimited SMS to all national numbers e 70 Giga of data traffic with a maximum speed of 60 Mbps in download e 30 Mbps in upload, for example at the price of 9.99 euros per month.
The Kena per te 100 Plus provides instead unlimited minutes to all national fixed and mobile numbers, Unlimited SMS towards all and 100 Giga of data traffic with a maximum speed of 60 Mbps in download e 30 Mbps in upload, for example at the price of € 14.99 per month.
In all cases, the cost for the offer change is free and the customer will therefore have to pay only the personalized monthly cost, which may vary from that shown in the example.
Both offers also highlight the wording “forever” which Kena Mobile also uses on the home page of its official website, committing itself not to apply tariff changes in the future.
It is also not excluded that the personalized offers may be different: those indicated above are just examples proposed to some already Kena Mobile customers, even with offers at a price of 5.99 euros per month, who are invited to activate them by changing the offer with different modality.
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How to request an offer change
Specifically, the change can be requested through different methods, for example directly from the MyKena Area or the Kena app for devices with Android and iOS operating systems, or by calling the Customer Service at number 181, using the Self Care al 40181, or again by going to authorized shops.
As always, the customer will receive an SMS to take charge and book, but the actual replacement of the previous offer with the new one will take place automatically only at the time of the next renewal.
It should be noted that in case of change of mind, precisely because of the replacement booking, the customer will be able to cancel the request before the actual replacement, and specifically within one hour of renewal.
Once the switch has been completed, however, it will no longer be possible to return to the previous offer, but it will be possible to evaluate any other offer changes in the future based on what is proposed by Kena Mobile.
Get Mobile use the rete di TIM in GSM, GPRS, EDGE, UMTS, HSDPA e 4G LTE, with a maximum browsing speed of 30 Mbps for both download and upload or 60 Mbps for download and 30 Mbps for upload.
In EU Roaming, navigation is always in 4G and the connection speed depends on the operator’s network.
All offers of the operator, even those proposed in exchange for the offer, require listening Voice mail and SMS on-call services You Know and Call Now, included at no additional cost; however, the activation of one of the two services does not allow the activation and use of the other.
The minutes made available by the offers of Kena Mobile are valid towards all national numbers, are without connection fee and are charged at actual conversation seconds.
As for data traffic, in the case of exceeding the Giga included, in the absence of other active data options, navigation freezes. It is specified that the Giga are priced in advance steps of 1 KB and are valid for the 4G data traffic fino a 30 Mbps o 60 Mbps.
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