We receive and publish for the duty of information the press release of the Codacons decided now to go to the bottom of the issue of the change plan still absent with Iliad. A problem, customers know very well, very much felt especially following the release of the new fares much cheaper than the previous ones. To stay up to date with all the news from the world of Iliad and telephony, follow us also on Telegram at this link.
Press release Codacons
Iliad has been promising the possibility of changing the offer since 2018 but still nothing. Codacons: since 2018 iliad has launched its own “revolution” made up of low offers and the absence of remodulations, however, the great absence is the possibility of changing the offer. It is essential to ensure customers this possibility, already promised for years! we will present a warning to the company.
Since 2018 iliad has started a real “revolution” in the field of pricing, giving rise to healthy competition between companies which has resulted in lower prices for consumers.
A strongly felt problem, however, is that of the impossibility of making the offer change for all those who are already customers. Once the Iliad offer has been signed, in fact, in order to change the offer, the only and inconvenient solution is to switch to another operator and then return to Iliad. This solution is extremely time consuming and also expensive (the cost of the new activation). Added to this is also the environmental damage that is caused by the useless handling of couriers (for the delivery of the sims) and the disposal of the old sim cards (two!).
Codacons: This system, as seen, becomes harmful both from an economic point of view for consumers and from an environmental point of view for the whole community. Consumers now feel cheated by an offer change promised since 2018.
We will present a warning to Iliad asking to implement the function as soon as possible.
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