A leap, in 2020, of complaints to the Bank of Italy on alleged anomalous behavior of banks and financial intermediaries, due to “complaints about access to government measures launched to tackle the pandemic”.
According to the report of the central institute, those exposed rose by 36% to 11,230 with a growth that continued in the first quarter of 2021 (2,708 reports, 9 percent more than in the corresponding period of 2020). The examination of the complaints presented in 2020 ended with a favorable outcome for the customer (in whole or in part) in 45 percent of cases.
On the rise, also due to the Covid lockdown. those exposed to the Bank of Italy for online scams on digital payments and for purchases on e-commerce platforms where, however, the jurisdiction often lies with the ordinary judge or the guarantor authority.
According to the report of the central institute “2020 shows a significant increase in reports relating to online scams, especially those on digital payments. The growth also depends on the greater use of users to online transactions, due to the restrictions induced by the emergency epidemiological; the phenomenon continued this year “. Bankitalia also points out “the growing use of online commerce has brought to attention the problems relating to the purchase of physical or digital cards (gift cards, shopping cards, etc.) that can be used for subsequent purchases of other goods and services at advantageous conditions (ANSA ).
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