since when and how it works

since when and how it works
since when and how it works

From today 27 September it will be possible to access the online desk introduced by the Revenue Agency. The service will begin in an experimental phase in some Italian cities and then be progressively extended to the whole territory. Let’s find out how it works.

L’Revenue Agency has introduced it on its website online counter to receive assistance and run operations through video call starting from Monday 27 September.

Already from 23 September it’s possible book in the reserved area of ​​the site to have a appointment online with an operator.

Still being in experimental phase, the counter will be temporarily available for the provinces of Bari, Brescia, Lecce and Rome and to follow Milan, Modena and Bologna starting from the first half of October. Later the service will be progressively extended to the whole territory.

The new online office of the Revenue Agency

The new online counter will allow taxpayers to dialogue and ask for assistance quickly and easily from computer, smartphone and tablet, with the possibility of carrying out the same operations available at physical counter.
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The service uses a platform capable of simplify procedures taxpayer recognition and will allow the exchange of documentation, also by means of a digital signature.

Among the possible operations are the consulting, the verification of the debt situation and any procedures in progress, assistance for the requests for installments, assistance with requests for suspension of collection, requests for compensation and reimbursement, assistance with payments.

How to book

In order to make an appointment, you must access thereserved area to users on the website ofRevenue Agency, through SPID, CIE or CNS credentials. Then you can proceed with the reservation of the video call through the section “Appointments and contacts“, Choosing the day and time up to a maximum of four days following the booking.

To go to the online appointment on the day and at the established time, you must always access the reserved area of ​​the site, in the “Consult your appointment diary”And start the connection. On the same page there is the option to cancel the appointment. The maximum acceptable delay is 10 minutes with respect to the fixed time, after which the right to the appointment will be lost.

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