Siena, 26 September 2021 – Those policies they represented a small investment in the future. And then over time the capital would grow. They trusted that agent who worked in a center in the Valdichiana, a serious person who every year sent them the report on headed paper of the insurance group of primary importance. This is why it was a great surprise to discover, precisely from the latter, in March 2020, that the agent no longer worked for them. Evidently they had encountered problems in handling customer files. It was then that the Valdichiana family had discovered the existence of a large gap between the amounts paid over the years and also that the promises made when the products were illustrated to them did not find a correct confirmation in reality. When they went to check their respective ‘package’ there were too many things that didn’t add up. So three of them turned to the carabinieri, filing a complaint-lawsuit for the prosecutor to verify whether the crimes of fraud and embezzlement are configured. They had had no doubts, until then, that their assets were in safe and well-guarded hands.
This is why the communication from the insurance company had been a rude awakening. And they had found, for example, that the money – we are talking about thousands of euros – that the customer believed he had paid into the policy initially signed in part ended up in others always open in his name. Too bad he had never asked them, much less did he know about their existence. Nor had he signed any authorization documents in this regard. More: in one case, when the policy expired, it would have even been redeemed and with the money paid the customer had subsequently found another in his name. Even then he was in the dark about everything.
«My clients – explains the lawyer Andrea Mugnai to whom the family turned – they were heard with summary information from the weapon on the affair but at the moment not on the facts highlighted by us because the insurance company had actually already turned to the judicial authority. There is therefore a previous proceeding underway. “An investigation at the outset, the alleged victims could be different.
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