Today 1 July 2021 many customers TIM who own tariff offers without a single bundle found themselves with some components of their offer deactivated without any reason. The problem is being resolved and will be resolved in the next few hours.
In the past, sometimes even now, TIM offered tariff offers without a single bundle. For example, if the tariff offer subscribed provides for 50 Giga per month, some TIM customers find themselves in the systems of the operator with 3 Giga in the basic offer e 47 Giga additional thanks to the + 47GB Free option.
Today 1 July 2021, many readers of MondoMobileWeb, reported a serious disservice which led to the deactivation of the additional option + 47GB Free and other similar options (For example +20GB Free), resulting in the TIM customer finding himself in some cases only with a small part of the complete bundle of the subscribed offer.
In social networks, TIM is responding to TIM customers affected by this problem as follows:
We are aware of what you tell us and we are working to restore the offer, in any case I ask you to forward me the interested number and the data of the holder by private message. Thank you and good day
The problem is being resolved and the TIM customer will automatically receive the additional Gigas that have been deactivated again.
According to verified sources, TIM should solve the problem by today 1 July 2021 with the massive reactivation of the offer “slave“.
In the event that the TIM customer does not receive notification of the reactivation of the additional option (such as for example +47GB Free) within today you will have to contact Customer Service 119.
TIM customers affected by this problem will have 50 Giga Free if they have received deactivation +47GB Free.
Instead, the TIM customers involved in the deactivation of the options +10GB Free O +20GB Free, will receive in exchange 30 Giga Free.
In some cases, TIM customers with the option were also involved + Unlimited Free Minutes and they too will have a similar offer with unlimited minutes to all national numbers.
MondoMobileWeb readers are invited to tell their experience in the comments or in the form dedicated to reporting.
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It is not the first time that there are problems with additional options, in the past there have been even a few days after the activation of the mobile network contract.
For example the first version of Tim Supreme with unlimited minutes e 50 Giga actually expected 1000 minutes e 3 Giga of internet traffic. Within 72 hours of activation, the customer TIM also had to receive activation of the additional options + Unlimited Free Minutes e +47GB Free.
Sometimes, due to some technical problems as told by testimonies collected in the past by MondoMobileWeb, the additional options did not activate automatically.
Therefore TIM customers had to contact Customer Service (even in chat) for the activation of the additional options that allowed to reach unlimited minutes and 50 Giga.
This has also happened in recent days, for example some TIM customers after the activation of the TIM International Promo offer with 70 Giga (50 Giga with the additional option +20 Giga Free), they were forced to contact Customer Service 119 to activate too +20 Giga Free as required by the contractual conditions of the offer.
Sometimes it is not easy for the customer to find the solution for their needs with the first call or the first contact via chat.
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